Orange Power Personal Data Privacy

Personal Data Privacy – what we collect; how we collect and why we collect data about you ORANGE POWER respects your privacy and values the trust you place in us when you share your personal data with us. The data we collect about you will depend on your use of this website and your relationship with ORANGE POWER. To find out more about what personal data we collect, how we collect it and what we use it for, read the content below. Our PrivacyNotices provide details on which ORANGE POWER is the “controller” of your data and who to contact if you have any questions as to how we handle your information:

This policy and our Privacy Notices will be changed from time to time but if we change anything important about it (e.g. the information we collect, how we use it or why) we will highlight those changes to you Orange (and other ORANGE POWER owned websites) CookiesThis section tells you how we use cookies on all ORANGE POWER owned websites and how you can manage them

What are cookies?
Cookies are small text files that are stored on your computer by your web browser. We use them to identify how visitors arrive at our site and the subsequent path they take through it. This helps us to improve our service to you.ORANGE POWER does not use cookies to collector store Personally Identifiable Information (PII).

How to control the use of cookies
If you wish to restrict or block cookies set by this Website, or any other website, you can do this through your browser settings. The "Help" function within your browser should give details of how to do this. Alternatively, you can find more details on how to control or delete cookies at www.allaboutcookies.orgPlease note that you may not be able to use many of the services on our Website or Apps or other websites without cookies.

How uses cookies
Our website currently uses cookies and some of our third party suppliers use our Website to set cookies on our behalf for internet marketing and performance optimisation.While on this Website your web browser may interact with content from different servers and therefore cookies from other sources may be set on your computer during a visit to this site.

Optimisely cookies
Orange Power uses Optimisely cookies to store information about your visit to our site, helping us understand how our site is being used. We use this information to show you different content that best fits your needs, as well as allowing us to test what type of content is most popular, thus improving the user experience. All information is anonymous.These cookies do not identify you as an individual.Use the tabs below to view a description of the types of cookie that are used, why they are used and details of the individual cookies.  OrangePower Limited ("we") respects your privacy and values the trust you place in us when you share your personal information with us. This policy sets out how we, as data controller, collect and use your personal information, why we use it, with whom we share it, the rights to which you may be entitled and your choices about our use of your personal information, that may arise from you buying and using our products and services.This policy will be changed from time to time but if we change anything important about this policy (the information we collect, how we use it or why) we will highlight these changes in bold text for a reasonable length of time following the change.If you have any questions or need any further clarity, please get in touch with our Data Protection Officer: at Orange Power,85 Great Portland Street, First Floor, London, W1W 7LT

We collect certain types of information from you, or about you, throughout our interaction with you, third party service providers or publicly-available sources. This information often consists of things like your name, address and contact details, but can also include consumption data and metering information. We use this information for offering grid event related services in order for us to provide our services; comply with legal and regulatory obligations; for marketing and reporting purposes; prevention of fraud and investigation of complaints.  

Automated decision making
We may make automated decisions on certain matters. For example, we may do this to decide whether we can provide our services to you based on our group records or a credit check. This will be informed by credit scoring where we share your information with credit reference agencies, screening on databases and confirmation of your information(including by third parties). Depending on the outcome of the credit check, a decision will be reached automatically as to whether we are able to provide products or services to you based on your credit worthiness. In some cases, if this information is not provided, we cannot agree to provide a product or service for you. 

Information we share
There are certain circumstances where we may transfer your personal data to employees, contractors and to other third parties. Some examples of when your personal information is transferred to other third party organisations are as follows:  We may also share your information with certain contractors or service providers and they may process your personal data for us. They are always required to meet our standards on processing information and security. The information we provide them,  including your information, will only be provided in connection with the performance of their function.  If we're discussing selling or transferring part or all of our business – the information may be transferred to prospective purchasers under suitable terms as to confidentiality – or if sold, to  buyers who can continue to provide services to you; If we're required to by law, or under any regulatory  code or practise we follow, or if we are asked by any public or regulatory authority – for example, the Police; Ofgem or BEIS – or to defend any legal claims; Your personal data may be shared if it is made anonymous and aggregated, as in such circumstances the information will cease to be personal data If you have an account with us we may share information about you and your account (including details of any outstanding debt or  borrowing) with the below credit reference agencies. 

The identities of the credit reference agencies, their role also as fraud prevention agencies, the data they hold, the ways in which they use and     share personal information, data retention periods and your data protection rights with the credit reference agencies are explained in more     detail in the Credit Reference Agency Information Notice (CRAIN). CRAIN is accessible from each of the three credit reference agencies by clicking on the CRAIN links below.   If you decide to change your membership, we may share such information with the your new aggregator.
Details in relation to how this information will be used can be obtained directly from the credit reference agencies. Please note their information uses may not be the same for each so it is worth contacting them all; they may charge you a small statutory fee.

Where your information will be held

As your personal data is stored on our IT infrastructure and shared with our data processors Microsoft and Amazon Web Services it may be transferred and stored securely outside the European Economic Area. Where that is the case it will be subject to equivalent legal protection through the use of Model Contract Clauses.

When we share your information, your information may be transferred outside the European Economic Area. We may store our information on cloud servers located outside the European Economic Area , or engage vendors which do not always have equivalent data protection laws to those applicable in Europe. Some of our contractors are based in India which does not have equivalent data protection laws to those applicable in Europe.

The transfer of information to them is according to company rules that set out how we treat and protect information.When you provide us with this information you are consenting that we may collect and use it in the way we've set out. We will keep your information for as long as it is reasonably necessary. It will depend on factors such as whether you've still got an active account or any outstanding debt with us or have interacted with recent offers. We will retain and use your registration information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.We will only transfer data to jurisdictions outside the scope of the European General Data Protection Regulation (GDPR)where the appropriate safeguards set out in the GDPR are in place.

Your rights

You may have certain rights in relation to your information including a right to access or to correct the information we hold on you. Some of these rights will only apply in certain circumstances, however, such as the right to be forgotten or the right to request that we move your information to another company. They will generally not be available if there are outstanding contracts between us, if we required by law to keep the information or if the information is relevant to a legal dispute. If you would like to exercise or discuss any of these rights, please contact the Data Protection Officer.

You can remove consent, where you have provided it, at any time, as well as update any of your opt-in marketing preferences by email  us, or logging into your account on MyAccount.
You can ask us to confirm if we are processing your information;
You can ask for access to your information;
You can ask to correct your information if it's wrong;
You can ask us to delete your information;
You have a right to be forgotten and you can ask that our systems stop using your information;
You can ask us to restrict how we use your information;
You can ask us to help you move your information to other companies;
You can ask us to stop using your personal information, but only in certain cases;
You have the right to complain to the relevant supervisory authority.

Security and accuracy
We are committed to keeping your personal information safe. We've got physical, technical and administrative measures in place to prevent unauthorised access or use of your information. We also require that our suppliers protect such information from unauthorised access use and disclosure. We will also routinely refresh our information to ensure we keep it up-to-date.